Network Operations

WHAT IS A NETWORK OPERATIONS CENTER?

A network operations center NOC is a centralized location where a company and their staff can provide supervision 24 hours a day to help monitor and manage a company's services, databases, external services, firewalls, and network. So basically, a NOC is the basis of a company's nervous system. In the matter of security, a NOC is often the first line of defense against any attacks or disruptions a company or enterprise might experience with their telecommunication networks.There are several benefits to having a NOC at a company, but it is essential to know what they are capable of and what it takes to use them properly. Some businesses might not need a NOC, but larger companies and enterprises find that they make communications run a lot smoother internally and externally.

NOC CHALLENGES?

LACK OF TIERED ORGANIZATION / WORKFLOW

Over-utilized technology staff; Missed opportunities for reducing support costs

NO QUALITY MANAGEMENT

Lack of quality; Missed opportunities providing support; Problems reemerge, teams stay reactive

INSUFFICIENT OPERATIONAL METRICS

Teams remain blind to issues and opportunities; High costs

DISPARATE TOOLS AND PLATFORMS

Lots of data, but nothing easily actionable; Critical issues missed

DIFFICULTY IN STAFF HIRING, TRAINING & RETENTION

Limited focus on staff and their growth; High turnover

OUT-OF-DATE DOCUMENTATION & RUNBOOKS

Persistent Problem Continues

POOR PROCESS FRAMEWORKS

Slow (or difficult) troubleshooting

INABLITIY TO SCALE

Business growth slowed

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Why Auctopus NOC?

NETWORK MONITORING AND EVENT DETECTION

Auctopus monitors your assets, both circuits and circuit termination equipment for potential outages and/or service degredations. Our Network Operations Center as a Service proactively monitors these assets, allowing us to predict and prevent outages by performing corrective action.

REPORTING AND ANALYTICS

Our advanced software solutions allow us to report on virtually any metric monitored for an organization. Having the data available to analyze allows you to make informed decisions when it comes to your IT assets.